Cover & Aftersales Support
Something went wrong after you collected the car. Here is exactly what to do.
The problem
A fault appears shortly after you buy. You wonder who to contact, who pays, and what happens next.
How we help
Eligible cars come with our Cover. If a covered internal mechanical fault occurs within 30 days of collection, we arrange the repair — parts and labour. You deal with us directly.
Cover is extra to your statutory rights as a buyer, and those rights continue after the 30 days. Wear items like tyres, brake pads and wiper blades, accident damage and misuse are not covered. The full terms are given to you in writing with your car.
Our process
- 1
Contact us as soon as you notice the fault — by phone, email or WhatsApp.
- 2
Tell us which car it is and describe what has happened.
- 3
We review the fault with you and confirm whether it is covered.
- 4
If it is covered, we arrange the repair at no cost to you — parts and labour.
- 5
If it is not covered, we still explain your options and what happens next.
Need to talk to us?
Tell us what has happened and we will take it from there.